Service Co -ordinator

Job Title: Service Coordinator – Bridge Maintenance

Location: Chessington, UK

Who are we recruiting for?
Our client, an industry leader in maritime technical services, provides high-quality support to ensure vessels are equipped with essential communication, navigation, and safety equipment. With a trusted global reputation, they partner with key vessel owners and operators to deliver compliant, seamless vessel operations.

What will you be doing?
As a Service Coordinator, you will be a qualified, focused, and motivated professional with the ability to thrive in a vibrant and fast-paced environment. Your inspired and determined mindset will help you:

• Coordinate service requests, scheduling field engineers for vessel attendance worldwide.
• Liaise with clients, ship owners, and agents to provide assured updates on service progress and cost estimates.
• Manage service reports, ensuring timely and accurate submission to clients.
• Oversee the procurement of spare parts and materials for service jobs.
• Ensure compliance with Service Level Agreements (SLAs) and regulatory standards.
• Provide creative preliminary technical support before escalating to engineers.
• Support emergency service requests with brave, around-the-clock availability as part of a rota.
• Prepare quotations and pricing for spare parts and services, assisting the sales team to ensure client satisfaction.
• Build strong relationships with suppliers, customers, and service partners.
• Identify and implement improved processes in service delivery.

Are you the ideal candidate?
We are searching for a successful and assured professional with:

• Proven experience in a similar role within the maritime or technical service industry.
• Or progressed to 2nd/3rd Officer at sea and now seeking your first shore-based position.
• Strong knowledge of marine communication, navigation, and safety systems such as GMDSS, AIS, Radar, and ECDIS.
• Vibrant organizational and multitasking abilities.
• Determined problem-solving skills to manage high-pressure situations effectively.
• Excellent written and verbal communication skills.
• Experience with service coordination software or ERP systems (a plus).
• Flexibility to support global operations outside regular office hours.
• Knowledge of international maritime regulations like SOLAS and GMDSS (preferred).

What’s in it for you?
This unique opportunity offers a refreshed and vibrant work environment with:

• Competitive salary and benefits package.
• The chance to work for an award-winning, globally recognized company in the maritime industry.
• Opportunities for career growth and professional development.
• A motivated and supportive company culture.

Who are we?
Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors. We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.