Senior Customer Success Manager

Job Title: Senior Customer Success Manager
Location: UK (Remote)

Who are we recruiting for?
Our client, an innovative leader in the maritime technology sector, is seeking a Senior Customer Success Manager to join their vibrant and motivated team. This is a unique opportunity to bring your expertise and drive to a growing organisation at the forefront of digital transformation in shipping operations.

What will you be doing?

• Lead international customer accounts post on-boarding, training, and relationship management.
• Collaborate with internal teams to meet SLAs, monitor customer engagement, and address needs proactively.
• Mentor Junior Account Leads while identifying and pursuing growth opportunities such as up-selling and cross-selling.
• Stay updated on industry trends, advocate for customer feedback, and inform customers about new product features.
• Oversee contract reviews, document processes, and ensure continuous service improvement.

Are you the ideal candidate?

• A proven track-record of Customer Success in a technology / software company.
• Deep knowledge and expertise in the Maritime industry.
• Proficiency in MS Office and excellent communication skills in English.
• Able to work independently as well as part of a team.
• A track record of driving customer satisfaction and identifying business growth opportunities.

What’s in it for you?

• Join a fast growing Maritime Software company who are making headlines in the industry
• Excellent career progression to move into leadership.
• Attractive package.
• A collaborative, innovative team culture.

Who are we?
Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors. We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.