Implementation Manager

Job title: Implementation Manager
Location: Greece

Who are we recruiting for?
Our client is an award-winning, customer-centric maritime software company that is committed to transforming the industry with a focus on innovative solutions. They’re seeking a strong, dedicated Implementation Manager to join their refreshed Customer Experience team, bringing expertise and an assured approach to help maritime clients achieve smooth, successful onboarding experience.

What will you be doing?

• Managing the end-to-end implementation process, ensuring timely and seamless onboarding.
• Conducting in-depth client discovery sessions to assess implementation scope and tailor solutions.
• Mapping client needs to OOS capabilities, advising on best practices for data integration and configuration.
• Coordinating with internal and external teams to develop and execute realistic project plans.
• Providing technical support, hands-on configuration, and custom training to maximise client success.

Are you the ideal candidate?

• Strong maritime industry knowledge, understanding the workflows of ship management and related areas.
• Demonstrated experience in technical implementation, ideally with maritime software solutions.
• Skilled in change management, capable of supporting clients through transition processes.
• Exceptional communicator with the ability to build trust, rapport, and empathy with clients.
• Results-focused, self-motivated problem-solver with experience managing complex projects.

What’s in it for you?

• Competitive salary with performance-based bonuses.
• Comprehensive benefits package including pension and healthcare.
• Opportunities for career growth in a unique, fast-evolving industry.
• A vibrant company culture focused on innovation, customer success, and collaboration.
• Be part of a dedicated team committed to transforming maritime technology and sustainability.

Who are we?
Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world, with a focus on talent within the Maritime and Renewable Energy sectors. We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions for poverty-stricken communities.