Customer Success Manager

Job Title: Customer Success Manager
Location: London, UK
Job Type: Full-time

Who We Are:

Our client is an innovative company that leverages advanced technology to support shipowners, charterers, and engineering companies in monitoring offshore projects and maritime operations. Their solutions use cutting-edge analytics to drive success in the maritime and offshore industries, particularly in fleet management and offshore intelligence.

About the Role:

The Customer Success Manager (CSM) will be responsible for driving customer value and success by managing key relationships and coordinating internal teams to meet customer objectives. As the primary contact for a diverse portfolio of international customers, you’ll ensure they fully benefit from the company’s innovative products.

Key Responsibilities:

• Customer Relationship Management: Own and nurture long-term relationships with clients, ensuring their goals are achieved.
• Customer Understanding: Lead discovery calls and regular check-ins to understand client needs and how they use the company’s solutions.
• Customer Engagement: Conduct kick-offs, onboardings, and regular trainings to ensure customers are maximizing the value of their solutions.
• Revenue Retention: Lead customer renewals and ensure retention by delivering value.
• Revenue Growth: Collaborate with the Sales team to identify opportunities for customer growth and upselling.
• Cross-functional Collaboration: Share insights from customers with the Sales, Product, and Tech teams to enhance customer satisfaction and service delivery.

What We’re Looking For:

• Experience in a client-facing role, ideally as a Customer Success Manager or Project Manager in a SaaS B2B environment.
• Structured, reliable, and accountable personality with a strong sense of prioritization.
• Keen interest in the maritime industry and energy transition, with a focus on decarbonization and offshore wind.
• Strong communication skills in English, both verbal and written.
• Ability to work effectively with international clients and internal teams.
• Bonus: Experience in the maritime industry is highly desirable.

Benefits:

• Join a fast-growing, dynamic company contributing to the energy transition.
• Engage in exciting projects related to offshore wind and maritime decarbonization.
• Opportunity to learn about the maritime industry and collaborate with passionate teams.
• Work in either London or Paris with a global impact.

About Us:
Executive Integrity is a global executive search consultancy focused on talent within the Maritime and Renewable Energy sectors. We are committed to supporting sustainability and contribute a portion of our profits to Renewable World, a charity focused on renewable energy solutions in poverty-stricken areas.