Account Manager

Job Title: Account Manager

Location: UK (Remote)

Who are we recruiting for?

We are recruiting on behalf of a global leader in shipping software solutions, dedicated to enhancing operational efficiency for maritime businesses. This award-winning company is committed to innovation, customer success, and providing cutting-edge technology that empowers shipping companies worldwide. As they continue to grow, they are looking for a motivated and results-driven Account Manager to join their dynamic team.

What will you be doing?

• Acting as the primary point of contact for an assigned portfolio of clients, ensuring a seamless customer experience.
• Building and maintaining strong, long-term relationships with customers, understanding their unique needs, and providing tailored solutions.
• Implementing strategies to enhance customer retention and satisfaction while reducing churn.
• Identifying opportunities for up selling and cross-selling to maximise value for both the client and the company.
• Collaborating with internal teams to ensure prompt resolution of customer inquiries and concerns.
• Monitoring account performance, generating insightful reports, and delivering data-driven recommendations.
• Gathering and communicating client feedback to contribute to continuous product and service improvement.

Are you the ideal candidate?

• Proven experience of Account Management in Maritime.
• Experience working for a software company is an added plus.
• Strong communication and interpersonal skills, with the ability to build lasting relationships.
• A problem-solving mindset with a customer-centric approach.
• The ability to work independently in a remote setting while maintaining high productivity.
• Proficiency in CRM software and Microsoft Office Suite.
• Prior knowledge of the shipping or maritime industry is a strong advantage.

What’s in it for you?

• Fully remote working with travel opportunities when required.
• Comprehensive benefits package including health insurance, life assurance, income protection, critical illness cover, and a pension scheme.
• Attractive Holiday
• Continuous training and professional development opportunities – the company is passionate about investing in its people.
• A supportive and collaborative team environment.
• Exciting career growth and advancement opportunities in a thriving global business.

Who are we?

Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors. We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.